Return Policy
At BOVAI, we want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase or order confirmation
How to Start a Return
To initiate a return, please contact us at:
Email: info@jrtgroupus.com
Once your return request is approved, we'll provide instructions on how and where to send your package.
Return Address:
BOVAI Returns
2848 Stirling Rd Suite G
Hollywood, FL 33020
United States
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at info@jrtgroupus.com so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for:
- Gift cards
- Downloadable digital products
- Clearance or final sale items (if applicable)
- Personalized or custom-made products
If you have questions about a specific item, please contact us before placing your order.
Exchanges
The fastest way to receive a replacement is to return the original item and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process and post the refund.
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: info@jrtgroupus.com