FAQ
Frequently Asked Questions (FAQ)
What is BOVAI?
BOVAI creates visual learning tools designed to help children build independence, confidence, and daily life skills through clear, easy-to-follow routines and visual supports.
What age group are BOVAI products designed for?
Our products are generally designed for children ages 3–10, though many families, therapists, educators, and caregivers use them with older children who benefit from visual supports and structured routines.
Are your routine charts suitable for children with autism or ADHD?
Yes. Many families use our products to support children with autism, ADHD, sensory processing differences, and other developmental needs. However, every child is unique, and our products are intended as educational and organizational tools rather than medical or therapeutic devices.
What materials are your charts made from?
Product materials vary by item. Please refer to the individual product page for detailed information about materials, dimensions, and included components.
Are the charts reusable?
Yes. Most BOVAI routine charts are designed for repeated daily use. Please review the product description for specific details about each chart's features and care instructions.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
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United States: 3–7 business days
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International orders: Delivery times vary by destination
Please note that shipping times are estimates and may be affected by carrier delays, weather conditions, holidays, or customs processing.
Do you offer free shipping?
Shipping promotions may vary throughout the year. Any available free shipping offers will be displayed during checkout or on the applicable product pages.
How can I track my order?
Once your order ships, you'll receive a confirmation email containing tracking information so you can monitor your package's progress.
What is your return policy?
We offer a 30-day return policy.
To be eligible for a return, items must be unused, in their original condition, and in their original packaging. For complete details, please visit our Refund Policy page.
My order arrived damaged. What should I do?
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:
Include your order number and photos of the issue so we can help resolve it quickly.
Can I cancel or modify my order?
We begin processing orders quickly to ensure fast shipping.
If you need to make changes, please contact us immediately at:
While we cannot guarantee changes after an order is placed, we'll do our best to assist.
Do you offer bulk or wholesale orders?
If you're interested in purchasing products for schools, therapy practices, clinics, educational programs, or other organizations, please contact us at:
We'll be happy to discuss available options.
How do I contact BOVAI?
Email us anytime at:
We aim to respond to all inquiries within 1–2 business days.
Where is BOVAI located?
BOVAI is based in Florida, United States.
Mailing Address:
2848 Stirling Rd Suite G
Hollywood, FL 33020
United States